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Healthcare Administrative Training Program

The Healthcare Administrative Training Program

Download the 2012 Flyer

The Healthcare Administrative Training Program is an intensive, 12-week program that is a part of the Urban League of Greater Madison's customized workforce program. We recognize that the health care industry is a driving force behind economic growth in Dane County. Because healthcare is a critical provider of jobs, the Urban League strives to help local employers build a diverse, world-class workforce while simultaneously providing employment training and opportunities to unemployed and underemployed individuals.

Program Specifics: 

The Healthcare Administrative Training Program prepares individuals for careers with local hospitals, clinics, and medical billing companies. Graduates often pursue administrative positions in reception, records, coding, and many others. Urban League's team of professional Employment Coaches work closely with both graduates and employers to provide career counseling, retention support, and advancement assistance. Graduates of the program can expect to find full-time entry-level jobs that provide a living wage, health insurance, and other benefits.

Target Careers:

Medical Receptionist, Medical Records Clerk, Medical Secretary, Insurance Verifier, Coding Assistant, General Office, Program Assistant, Help Desk Representative, Records Technician, Medical Scheduling, and other health occupation support.

Healthcare Training:

12-week Course
40 hours/week of classroom training
Note: Classroom training includes 8 credits from Madison College in Medical Office Procedures, Medical Language for Business Professionals, Customer Contact, Keyboarding with the potential to test out on 3 more credits in MS Windows, MS 2007 Word Beginning and MS 2007 Excel Beginning. Training is also provided in Epic Software and HIPPA/privacy policies.

5-10 hours/week of self-guided study

40 hour internship in a healthcare setting

Other Employment Skills:
In order to attend the Health Administration Training Program, participants must complete the Urban League’s Foundations course.  This 5 week training program will give you the skills to find and keep a job in today’s economy.   


Who is eligible?

The Healthcare Administrative Training Program is designed for individuals currently unemployed or underemployed with an expressed interest in clerical or administrative positions in a healthcare environment. The program is also appropriate for those who are seeking new employment or career advancement opportunities in this sector. To be considered, participants:
•    Must have a GED, HSED, or high school diploma.
•    Must complete a Compass assessment and earn a score of at least 75 in Reading, 69 in Writing and 30 in Math.
•    Must be able to type at least 20 wpm.
•    Must have no convictions for information crimes (forgery, fraud, etc.).

What kind of support is provided?

Each participant in the Healthcare Administrative Training Program is assigned an Urban League Career Placement Counselor. This counselor helps individuals successfully put together and develop a portfolio, search for jobs, and develop a career plan. The counselor provides job leads and regular follow-up support once a participant secures employment. This support includes troubleshooting challenges such as transportation, childcare, work performance problems, workplace conflicts, layoffs, and more.

Information FOR EMPLOYERS:

Who are the Partners (employers)?

Local Partners involved in the Healthcare Administrative Training Program have included Dean Health Systems, UW Medical Foundation, Meriter Hospital, Group Health Cooperative, WPS Insurance, and Physicians Plus. These Partners provide funding, help with curriculum design, instructors, internship opportunities, interview coaches, and trailing facilities for topics such as Epic Software.  

Additional financial and in-kind support has been provided by the Cremer Foundation, DANEnet, Madison College, United Way of Dane County, and the Wisconsin Public Service Commission.  

How does the Partnership work?

As stated above, Partners help by providing funding and assisting in job-specific training. Madison Area Technical College provides classrooms, computer access, instructors, access to COMPASS diagnostic assessments, and access to OneCard and all related MATC resources.
Urban League, in essence, takes care of everything else.

We: coordinate all components of the program and develop timetables • recruit program participants • conduct intake, assessment, and screening of all program applicants • refer to other Urban League programs or community support services • Identifying and coordinating internship opportunities • company tours • special projects • other activities that enhance classroom curriculum • providing students with intensive, one-on-one job search assistance upon completion of the course • provide individualized career counseling for each student.

What benefits are provided to Partners?

Because participants undergo an intensive screening and assessment prior to enrollment in the program, Urban League and the Healthcare Administrative Training Program are able to offer our Partners unique and highly specialized sourcing services. We use personal interviews and reference checks to help match participants and partners in a way that benefits both parties.

Additionally, Urban League staff are available to help employers and employees troubleshoot challenges with transportation, childcare, and more. Urban League has proven experience helping employers manage racial, socio-economic, and cultural issues in the workplace. 

Has the partnership been successful?

On average, 85% of Healthcare Administrative Training Program graduates are employed within 30 days of completing the program. This rate is 10-20 percent higher than national industry standards for programs serving individuals with employment barriers. Many graduates are now with our partner organizations including UW Medical Foundation, Meriter, and Dean.  

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Employer Partnerships

Vernon Blackwell