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Upcoming Career Academies
Looking for a new or better job, or know someone who is? Urban League has several upcoming workshops and academies available at no cost. Learn more by calling 608.729.1200 or attend an upcoming informational session for an overview of employment services offered by the Urban League, including upcoming Customer Service Academy, Insurance Academy Training, START, and Trades programs.

Upcoming Informational Sessions (Skilled Trades Apprenticeship Readiness Training (START) and Foundations for the Trades ONLY) 

Tuesday, March 28 | 1pm to 3pm
Dane County Job Center Room, 1819 Aberg Ave Room 12

Wednesday, March 29 | 2pm to 4pm
Urban League of Greater Madison, 2222 S. Park St

Insurance Academy – A 16 week academy where the following concepts are covered: Understanding Insurance, Insurers and how they are regulated, Insurer financial performance, Marketing, Underwriting and ratemaking, Claims, Risk management, Loss exposure and Insurance policies. All books and materials provided at no cost. The training includes exam preparation. A multiple choice national exam of 85 questions is divided in 3 parts throughout the class, a pre-requisite for certification.

Insurance Academy: 16 weeks 6 p.m.-7:30 p.m. Starting April 4th (Tuesday Evenings)

Foundations for the Trades Academy - Foundations for the Trades is an apprenticeship readiness program designed to help prepare individuals for a career in the construction and utilities industry. During the Academy’s 7-week training program, participants will focus on learning important industry skills and concepts and have a chance to apply new skills during a hands-on experience. The program consists of training in blueprint reading, using hand and power tools on a work site, construction math and measuring, obtaining certifications like OSHA 10, First Aid/CPR and fall arrest prepare participants for the apprenticeship exam. Participants who graduate start in positions paying $18/hr.

Trades: 7 weeks, 9 a.m.-4 p.m., starting May 1st (Monday-Thursday)

START (Skilled Trades Apprenticeship Readiness Training) - Skilled Trades Apprenticeship Readiness Training is an apprenticeship readiness program that provides 6 weeks of classroom instruction in the areas of work readiness and preparation for entrance exams in the 17 major trades unions in the Madison area (Accuplacer). Participants receive job coaching and tutoring to make them viable candidates for the construction industry in the Greater Madison area.

START: 6 weeks, starting January 16th (Monday-Thursday) M: 5 p.m.-8 p.m.. T/W/R: 10 a.m.-12 p.m. or 5 p.m.-7 p.m.

Customer Service Academy (CSA) – Participants receive components of ULGM’s Foundations for Work Readiness Academy in addition to Customer Service curriculum designed for individuals to work in any customer service job. Participants learn about what it is like to work in customer service, how to handle angry customers, manage time while milti-tasking, customer types and what quality customer service actually means. You will also meet with hiring staff from key employers: American Family, Alliant Energy, BMO Harris Bank and many other local employers. This training has been offered during standard work hours and expanded to support an evenings to offer opportunity for everyone. 

CSA: 4 weeks, Starting April 3rd, Evenings 6p.m. – 8p.m. (Monday-Thursday)

Healthcare Administration Training Program (HATP) - A 7 week training program that prepares people for work in a healthcare administrative role. During this training participants will learn how to provide a high a level of customer service to patients, insurance concepts, medical terminology, EPIC systems, keyboarding, typing and many other skills. After seven weeks of classroom training, participants will be connected with a two week internship, followed by job opportunities. Positions in this field range from $14 – $21/hr. 

HATP: 4 weeks, starting May 1st, 1 .m. – 5p.m. (Monday-Thursday)

Foundations Work Readiness Core Training – This four week classroom course provides job seekers professional skills training in the areas of accountability, time management, teamwork, self-esteem, problem solving, conflict management, and goal setting.  In addition to learning how to find appropriate jobs online, job seekers also learn how to effectively communicate their value to employers in written form through resumes, cover letters and job applications, as well as in person through behavioral interviewing.  They also receive basic financial literacy training and health/wellness training to help increase their job retention. Included is a one week computer training for job seekers who need knowledge of basic computer skills. Job seekers learn the basics of using the computer, file management, email and internet. They also learn the basics of MS Word, Excel and PowerPoint so they can create resumes, cover letters, complete online applications, perform online job searches, create a budget and facilitate a presentation. 

Foundations: 4 weeks, 9 a.m.-12 p.m., starting January 23rd (Monday-Thursday)

Workplace Skills Training [National Work Readiness Credential (NWRC)]– This training provides the job seeker with critical skills and strategies that increase the job seekers’ ability to analyze information in four main work skill areas that are essential for any job. Workplace Reading, shows job seekers how learn to quickly and accurately to comprehend job related written materials (policies, manuals, instructions, handbooks, assignments, etc.). Workplace Math, provides skills for workers to become effective at using math to define and solve problems that occur while on the job. Workplace Active Listening, improves employee performance by teaching skills of how to listen and decode directions, workplace communications and conversations. Actively listening allows employees to perform work correctly and have positive interactions with management and co-workers. Workplace Situational Judgement, provides tools for participants to assess, respond and make the best decisions in various situations that occur on the job involving customers, co-workers, superiors, subordinates, suppliers, and other workplace professionals.

**NWRC Training (All 4 components) starts after Foundations** (3 Weeks, Monday -Thursday 9 a.m.-12 p.m.)